|     The 80/20 factor 
 that most of us in this world love to have an easy way of   living.  We eternally desire to attain the top position  in our workplace most of the time,  not commensurate with the credentials we possess.  we   reach a level with which  we   could not only command our subordinates  but also achieve results sitting pretty and glued  to   our seat in our cabin. particularly  the Government / public sector organisations,  you can easily identify a set of employees  seriously engrossed in their assignments,  running here and there with a real intention  to complete the day's work allotted to them. another set of employees engaging themselves  in their personal work, gossip, negotiating with   vendors  who easily walk into such organisations  with bundles of saris, shirt and pant bits  etc.,  for sale,  unmindful of the customers  who wait for their gracious return to get their work   done.  the first set of staff fall under the 20 percent   category  and  the second set form the rest of the 80 per cent staff.    Requests and cajoling from their immediate superiors,  a part of whom also fall under the 80 per cent  category to attend to the customers fall on the deaf ears    of this major category  which defiantly refuses to budge. only because of the first category of 20 percent  who, though they get frustrated at times,  by virtue of their good qualities continue to work   like a bull  and also dutifully take up the work  left incomplete by most of their colleagues.  |   
 
 
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